Privacy Policy

This Privacy Policy applies to the NeonGhost Studio website, all games published across Steam, Epic Games Store, iOS App Store, Google Play Store, PlayStation Network, Xbox, and Nintendo eShop, web-based experiences, email communications, and account services operated by the company.

2.1 Information You Provide Directly

• Account Registration: display name, email, hashed passwords
• Contact & Support: name, email, inquiry content
• Newsletter: email address and preferences
• User-Generated Content: usernames, chat messages, forum posts, feedback
• Payment Information: processed by third-party providers (full card numbers not stored)

2.2 Information Collected Automatically

• Device data: IP address, OS, browser type, device identifiers
• Usage data: pages visited, time spent, clickstreams, achievements, crash reports
• Log data and server information
• Cookies and tracking technologies

2.3 Information from Third Parties

• Platform partners (Steam, PlayStation, Xbox, Nintendo)
• Discord integration (username, avatar, user ID)
• Analytics providers (Google Analytics, Unity Analytics)

3.1 To Provide Services

• Create and manage accounts
• Deliver game and website functionality
• Process transactions
• Provide customer support
• Enable multiplayer and social features

3.2 To Improve Products

• Analyze gameplay data for bug fixes and feature development
• Conduct internal research and testing
• Generate aggregated analytics reports

3.3 To Communicate

• Send transactional emails
• Distribute newsletters and announcements (with opt-in)
• Notify of policy changes

3.4 For Safety, Security, and Legal Compliance

• Detect and prevent fraud, abuse, and cheating
• Enforce legal rights
• Comply with laws and court orders
• Protect safety of users and public

3.5 Legal Bases (GDPR — EU/UK Users)

• Contract performance
• Legitimate interests
• Consent for marketing and certain cookies
• Legal obligation

We do not sell personal information. We share data only with:

4.1 Service Providers

Cloud hosting, payment processors (Stripe, PayPal), email platforms, analytics providers, and customer support vendors, all contractually bound to maintain security standards.

4.2 Platform and Distribution Partners

Steam, Epic Games Store, PlayStation Network, Xbox, and Nintendo Switch may independently collect data under their own policies. Limited platform IDs shared for purchase verification and cross-platform features.

4.3 Discord

If you link your Discord account, Discord processes data under its own Privacy Policy. Private messages are not shared.

4.4 Business Transfers

Information may transfer during mergers, acquisitions, or asset sales with notification to users.

4.5 Legal Requirements and Safety

Disclosure when legally required or to protect rights, prevent fraud, or ensure safety.

4.6 Aggregated or De-Identified Data

Anonymized data may be shared with partners and the public.

NeonGhost Studio complies with COPPA (US), PIPEDA (Canada), GDPR-K (EU/UK), and app store guidelines.

5.1 Data Collection from Children Under 13

No personal information collected from children under 13 without verifiable parental consent. Age-gating mechanisms restrict chat, social features, user-generated content, and targeted marketing for identified child accounts.

5.2 Parental Rights

Parents may request access, correction, deletion, or withdrawal of consent. Contact support@neonghoststudio.com with subject line "Parental Privacy Request."

5.3 Inadvertent Collection

Unauthorized information collected from children under 13 will be immediately deleted.

• Account Data: Life of account plus 3 years after deletion
• Transactional Records: Minimum 7 years (CRA compliance)
• Support Communications: Up to 3 years from last contact
• Analytics Data: Aggregated indefinitely; raw data up to 24 months
• Marketing Records: While subscribed; unsubscribe records indefinitely

Data is securely deleted or anonymized when no longer required.

7.1 Types Used

• Essential: Required for functionality
• Analytics: Google Analytics for aggregated usage data
• Preference: Language, region, display settings
• Marketing/Tracking: Requires explicit consent where applicable

7.2 Your Choices

Cookie consent banner presented on first visit. Users may manage cookies through browser settings, Google Analytics Opt-Out tool, or in-site preference centre. Disabling essential cookies may impair site functionality.

NeonGhost Studio implements industry-standard protections:

• TLS/HTTPS encryption in transit
• Encryption of sensitive stored data
• Hashed and salted password storage
• Access controls on a need-to-know basis
• Regular security assessments
• Contractual obligations on service providers

Limitation: "No method of transmission over the Internet...is 100% secure." Data breaches affecting users will be reported as required by law.

Information may be transferred to, stored in, and processed outside Canada (including the US and EEA) by service providers. Safeguards include Standard Contractual Clauses, data processing agreements, and transfers to countries with adequate protections.

10.1 All Users

• Access personal information
• Request corrections
• Request deletion (subject to legal retention)
• Opt-out of marketing emails

10.2 EU/UK Users (GDPR)

• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge complaints with local data protection authorities

10.3 California Residents (CCPA/CPRA)

• Know what information is collected and how it's used
• Request deletion
• Opt out of sale or sharing (not applicable; we don't sell data)
• Non-discrimination for exercising rights
• Correct inaccurate information
• Limit use of sensitive information

10.4 Exercise Your Rights

Contact: support@neonghoststudio.com with subject "Privacy Rights Request". Response timeframe: 30 days (GDPR/PIPEDA), 45 days (CCPA).

Third-party platforms operate under their own privacy policies. Review policies for:

• Steam, Epic Games Store, Google Play, Apple App Store
• PlayStation Network, Xbox, Nintendo
• Discord, Google Analytics, Unity Analytics, GameAnalytics

Updates will be communicated through:

• Updated "Last Updated" date
• Website and in-game notices
• Email notification for material changes

Continued use after updates constitutes acceptance of revised policy.

NeonGhost Studio Inc., Toronto, Ontario, Canada. Email: support@neonghoststudio.com. Website: www.neonghoststudio.com. Established: 2021.

Canadian residents unsatisfied with company response may escalate complaints to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.